Pragma Counsellors Website: pragmacounsellors.com Last Updated: 14th May 2026
1. Introduction
Welcome to Pragma Counsellors. These Terms and Conditions govern your use of our website pragmacounsellors.com and the professional counselling services we provide. By accessing our website or using our services you agree to be bound by these Terms and Conditions in full.
Please read these terms carefully before using our website or booking any counselling session. If you do not agree with any part of these terms please do not use our website or services.
If you have any questions about these terms please contact us at: 📧 contact@pragmacounsellors.com 📞 +254 752 448 315 / +254 784 684 422 📍 Muhoho Avenue, South C, Nairobi, Kenya
2. About Pragma Counsellors
Pragma Counsellors is a professional mental health and counselling organisation based in Nairobi, Kenya. We provide the following professional services:
- Individual Therapy
- Couples Counselling
- Family Therapy
- Anxiety Therapy
- Depression Therapy
- Stress Management
- Career Counselling
- Online Therapy Sessions
All our counsellors are trained professionals committed to delivering ethical, confidential and high quality mental health support.
3. Acceptance of Terms
By using our website or booking a counselling session with us you confirm that:
| Confirmation | Details |
|---|---|
| You are of legal age | You are 18 years or older OR have parental consent |
| You accept these terms | You have read and agree to these Terms and Conditions |
| You accept our Privacy Policy | You have read and agree to our Privacy Policy |
| Information is accurate | All information you provide to us is true and accurate |
| You are seeking support | You are using our services in good faith for mental wellness |
4. Counselling Services
4.1 Nature of Our Services
Please read and understand the following important points about our counselling services:
| Point | Details |
|---|---|
| Professional support | We provide professional counselling and mental health support |
| Not emergency services | We are not an emergency service — if you are in crisis call emergency services immediately |
| Not a substitute for medical care | Counselling does not replace psychiatric or medical treatment |
| Results not guaranteed | Outcomes of counselling vary from person to person |
| Voluntary participation | Counselling is most effective when you actively participate |
| Honest engagement | We ask that you engage honestly with your counsellor |
4.2 Emergency Situations
If you are experiencing a mental health emergency please do not wait for a counselling appointment.
Contact emergency services immediately:
- 🚨 Kenya Emergency: 999 or 112
- 🏥 Befrienders Kenya: +254 722 178 177
- 🏥 Mathare Hospital: +254 20 2012000
4.3 Online Counselling Sessions
For clients using our online therapy services:
| Responsibility | Details |
|---|---|
| Your equipment | You are responsible for ensuring you have a working device and internet connection |
| Your privacy | You are responsible for ensuring you are in a private location during online sessions |
| Technical issues | We will make reasonable efforts to resolve technical problems promptly |
| Rescheduling | If serious technical issues prevent a session we will reschedule at no extra charge |
| Recording | Sessions must not be recorded by either party without explicit written consent |
5. Booking and Appointments
5.1 How To Book
You can book a counselling session through:
- Our website contact form at pragmacounsellors.com/contact
- Phone: +254 752 448 315 / +254 784 684 422
- Email: https://pragmacounsellors.com/contact/
- WhatsApp: +254 752 448 315/0784684422
5.2 Appointment Confirmation
| Step | Details |
|---|---|
| Booking request | Submit your request through any of the above channels |
| Confirmation | We will confirm your appointment within 24 hours |
| Reminder | We will send a reminder 24 hours before your session |
| Intake form | New clients will be asked to complete an intake form before their first session |
5.3 Punctuality
| Situation | Policy |
|---|---|
| Please arrive on time | Sessions start and end at the scheduled time |
| Late arrival | If you arrive late your session will still end at the scheduled time |
| Late by more than 20 minutes | The session may need to be rescheduled and a cancellation fee may apply |
| Counsellor running late | We will notify you promptly and offer a full session or reschedule |
6. Cancellation and Rescheduling Policy
We understand that life is unpredictable. However please note our cancellation policy:
| Notice Given | Policy |
|---|---|
| More than 24 hours notice | ✅ Free cancellation or rescheduling |
| Less than 24 hours notice | ⚠️ 50% session fee may be charged |
| No show — no notice | ❌ Full session fee will be charged |
| Counsellor cancels | ✅ Full reschedule at no charge or full refund |
| Emergency cancellation | Handled compassionately on a case by case basis |
How To Cancel or Reschedule
Please contact us as early as possible through: 📞 +254 752 448 315 📧 contact@pragmacounsellors.com 📱 WhatsApp: +254 752 448 315
7. Payment Terms
7.1 Session Fees
| Service | Fee |
|---|---|
| Individual Therapy Session | Ksh 2,000 per session |
| Couples Counselling Session | Please contact us for pricing |
| Family Therapy Session | Please contact us for pricing |
| Online Therapy Session | Please contact us for pricing |
Fees are subject to change. Current fees will always be confirmed at the time of booking.
7.2 Payment Methods
We accept the following payment methods:
| Payment Method | Details |
|---|---|
| M-Pesa | Our preferred payment method |
| Bank Transfer | Details provided on request |
| Cash | Accepted for in person sessions |
| Online Payment | Where available through our website |
7.3 Payment Timing
| Situation | Policy |
|---|---|
| In person sessions | Payment at the time of the session |
| Online sessions | Payment required before the session begins |
| Packages | Payment in full at the start of the package |
7.4 Refund Policy
| Situation | Refund Policy |
|---|---|
| Cancellation with 24+ hours notice | Full refund if payment already made |
| Cancellation with less than 24 hours | 50% refund at our discretion |
| No show | No refund |
| Session interrupted by counsellor error | Full refund or free rescheduled session |
| Dissatisfaction with session | Please contact us — handled case by case |
8. Client Responsibilities
As a client of Pragma Counsellors you agree to:
| Responsibility | Details |
|---|---|
| Attend sessions punctually | Respect the scheduled time |
| Engage honestly | Be open and honest with your counsellor |
| Respect your counsellor | Treat all staff with dignity and respect |
| Provide accurate information | Give truthful information during intake and sessions |
| Follow safety protocols | Alert your counsellor to any immediate safety concerns |
| Make timely payments | Pay for sessions as agreed |
| Cancel responsibly | Give adequate notice when cancelling |
| Not attend under influence | Do not attend sessions under the influence of alcohol or drugs |
9. Our Responsibilities
Pragma Counsellors commits to:
| Responsibility | Details |
|---|---|
| Professional service | Deliver high quality ethical counselling at all times |
| Confidentiality | Maintain strict confidentiality as outlined in our Privacy Policy |
| Qualified counsellors | All sessions conducted by trained qualified professionals |
| Safe environment | Provide a safe respectful and non-judgmental space |
| Punctuality | Start sessions on time and notify you promptly of any delays |
| Transparency | Be clear and honest about our services fees and limitations |
| Ethical practice | Follow all professional counselling ethical guidelines |
10. Confidentiality
Our full confidentiality policy is detailed in our Privacy Policy at pragmacounsellors.com/privacy-policy
In summary:
- ✅ Everything discussed in sessions is strictly confidential
- ✅ Your personal information is never sold or shared without consent
- ⚠️ Confidentiality may be broken only in very limited circumstances involving serious risk of harm — as required by law
11. Professional Boundaries
To maintain a safe and ethical therapeutic relationship:
| Boundary | Policy |
|---|---|
| Dual relationships | Counsellors do not enter into personal relationships with clients |
| Social media | We do not accept client friend or follow requests on personal social media |
| Contact outside sessions | All communication must go through official channels only |
| Gifts | We have a policy on accepting gifts in line with professional ethics |
| Physical contact | Strictly professional and appropriate at all times |
12. Intellectual Property
All content on our website pragmacounsellors.com including but not limited to:
- Blog articles and posts
- Images and graphics
- Logo and branding
- Service descriptions
- Videos and audio content
Is the exclusive property of Pragma Counsellors and is protected by copyright law.
| What Is Allowed | What Is Not Allowed |
|---|---|
| Reading and sharing links to our content | Copying our content without permission |
| Sharing our blog posts on social media | Republishing our articles as your own |
| Quoting small portions with attribution | Downloading and redistributing our materials |
| Personal reference and use | Commercial use of our content |
If you wish to use our content please contact us at https://pragmacounsellors.com/contact/
13. Disclaimer
13.1 No Medical Advice
The content on our website is for informational and educational purposes only. It does not constitute:
- Medical advice or diagnosis
- Psychiatric treatment
- Emergency mental health intervention
- A substitute for professional medical care
Always consult a qualified medical professional for medical concerns.
13.2 Results Disclaimer
| Point | Details |
|---|---|
| Individual results vary | Counselling outcomes differ from person to person |
| No guarantees | We cannot guarantee specific outcomes or results |
| Commitment required | Results depend significantly on client engagement and commitment |
| Time varies | The duration of counselling needed varies for each individual |
13.3 Website Disclaimer
| Point | Details |
|---|---|
| Accuracy | We strive for accuracy but cannot guarantee all website content is always current |
| Third party links | We are not responsible for content on third party websites we link to |
| Availability | We do not guarantee uninterrupted access to our website |
| Technical issues | We are not liable for losses caused by technical failures |
14. Limitation of Liability
To the fullest extent permitted by Kenyan law Pragma Counsellors shall not be liable for:
- Any indirect or consequential loss arising from use of our services
- Any loss arising from information provided on our website
- Any technical failures or interruptions to our website or online services
- Any actions taken based on blog content or articles on our website
Our total liability in any circumstances shall not exceed the amount paid for the specific session or service in question.
15. Termination of Services
15.1 By the Client
You may end your counselling relationship with us at any time by:
- Notifying your counsellor directly
- Emailing contact@pragmacounsellors.com
- Calling +254 752 448 315
We ask for as much notice as possible so we can support a smooth and healthy ending to therapy.
15.2 By Pragma Counsellors
We reserve the right to terminate services in the following circumstances:
| Situation | Action |
|---|---|
| Aggressive or abusive behaviour | Immediate termination — no refund |
| Non payment of fees | Services suspended until payment made |
| Repeated no shows | Services may be discontinued |
| Conflict of interest | Ethical referral to another provider |
| Clinical unsuitability | Referral to more appropriate service |
In all cases we will handle termination professionally and where appropriate provide referrals to other suitable services.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya.
Any disputes arising from these terms or our services shall first be attempted to be resolved through:
| Step | Process |
|---|---|
| Step 1 | Direct communication with Pragma Counsellors management |
| Step 2 | Mediation if direct communication fails |
| Step 3 | Kenyan courts as a last resort |
17. Changes To These Terms
We reserve the right to update these Terms and Conditions at any time. When we make changes we will:
- Update the “Last Updated” date at the top of this page
- Notify existing clients of significant changes by email
- Display a notice on our website
Continued use of our website or services after changes constitutes acceptance of the updated terms.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law that provision shall be removed and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions together with our Privacy Policy constitute the entire agreement between you and Pragma Counsellors regarding the use of our website and services.
20. Contact Us
If you have any questions about these Terms and Conditions please contact us:
Pragma Counsellors 📍 Muhoho Avenue, South C, Nairobi, Kenya 📞 +254 752 448 315 / +254 784 684 422 📧 contact@pragmacounsellors.com 🌐 pragmacounsellors.com
Office Hours: Monday to Friday: 8:00 AM — 5:00 PM Saturday: 10:00 AM — 4:00 PM
These Terms and Conditions were written specifically for Pragma Counsellors and reflect our genuine commitment to providing professional ethical and transparent counselling services to all our clients.